1. Everyone who accesses and uses www.caspiahotels.com including but not limited to external legal entities in any form or manner;
2. Our customers who visit or stay at our properties;
3. Third party service providers or their representatives; and
4. Employment candidates, current and former employees.
INFORMATION WE MAY COLLECT
SAMHI collects your personal information in accordance with the law. The information we collect may vary by territory/country or by your preferred method of interaction with us. The categories of personal information that we may collect (from our customers / website visitors / third party services providers) include:
(a) Contact and identification information including first and last name, email address, postal address, country, phone number, , other similar contact data, professional title, employer or professional affiliations, passport and visa information and information from other government IDs.
(b) Payment and Credit Information: We may collect credit card and other payment method details.
(c) Other information: We may collect information such as your age, sex, date of birth, marital status, nationality, occupation, ethnicity, religion, travel history or any other personal information provided in responses to surveys or questionnaires.
(d) Technical information: We may collect information such as website, device and mobile app usage, Internet Protocol (IP) address and similar information collected via automated means, such as cookies, pixels and similar technologies.
(e) Biometric, Health-related or other Sensitive Personal Data or Information: We may collect Sensitive Personal Data or Information such as health-related or religion information you provide us to fulfil special requests (e.g., health or religious conditions that require specific accommodation or services),
In addition to the information above, we may collect personal information from our employees or prospective employees, which may include:
(a) Information provided in the Curriculum Vitae;
(b) residency and work permit status;
(c) taxpayer identification number, banking details;
(d) sick pay, pensions, insurance and other benefits information (including the gender, age, nationality and passport information for any spouse, minor children or other eligible dependants and beneficiaries);
(e) date of hire, date(s) of promotions(s), work history, technical skills, educational background, professional certifications, language capabilities and training courses attended;
(f) Name, email, phone, emergency contact details, blood group; (g) height, weight and clothing sizes, photograph, physical limitations and special needs.
(h) records of work absences, vacation entitlement and requests, salary history and expectations, performance appraisals, letters of appreciation and commendation, selection and development assessments, and disciplinary and grievance procedures;
(i) where permitted by law and proportionate in view of the function to be carried out by an employee or prospective employee, government ID and address proof, the results of background checks, driving licence number, vehicle registration and any other related information. (j) information required to comply with laws, the requests and directions of law enforcement authorities or court orders;
(k) acknowledgements, agreements regarding our policies;
We may also collect information about Your preferences that We use to make Your current and future stays and experience with Us more enjoyable, including information about Your interests and other relevant information about You that We learn about during Your stay. This may also include any likes and dislikes about Our services that You tell us about so that We can improve Our services, and specific dietary or health restrictions to ensure Your wellbeing. We may also collect Your “Personal Preferences,” that may include details of Your special anniversaries (such as Your birthday or wedding anniversary), what type of activities You prefer to take part in when staying with Us, and Your hobbies. Personal Preferences may also include details about who You usually travel with, their relationship to You, and Your marital status.
HOW WE COLLECT YOUR PERSONAL INFORMATION
We collect the above-referred categories of personal information from the following categories of sources:
(a) We receive and store any information you enter on our website or third-party hotel booking websites or give us in any other way (e.g., at our hotels, kiosks).
(c) From social media: If you post to one of our pages on a social media site, we may receive contact and identification information, stay and purchase information, internet and network activity, and any other personal information contained in your social media posts or profile.
HOW WE USE YOUR PERSONAL INFORMATION
Any of the information we collect from you may be used in one of the following ways:
(a) carry out our obligations arising from any contract entered into between you and us;
(b) fulfil other purposes as disclosed to you in accordance with applicable law or with your consent;
(c) provide you with information about the services and sending you information about materials, newsletters, events, conferences and offers;
(d) provide products and/or services and communicate with you about products and/or services offered by us;
(e) conduct market research, customer satisfaction and quality assurance surveys;
(f) process, disclose, transmit, and/or share the information with third parties which have business or contractual dealings with us;
(g) administer general record keeping;
(h) meet legal and regulatory requirements or compliance obligations;
(i) provide privileges and benefits to you, marketing and promotional campaigns based on your profile;
(j) communicate with you (including to respond to your requests, questions, feedback, claims or disputes) and to customize and improve our services;
(l) prevent, detect, and investigate fraud, cyber incidents, or other illegal or harmful activity; (m) for any emergency and incident response ensuring the security of on-site services, responding to, handling, and documenting on-site accidents and medical and other emergencies (including facilitating in house doctor services), actively monitoring properties to ensure adequate incident prevention, response, and documentation (including CCTV), requesting assistance from emergency services, and sending notifications and alerts in the event of incidents or emergencies (such as via SMS, email, call, audio-visual device prompts, etc.); and (n) to otherwise support your relationship with SAMHI. In addition to the above, any of the information we collect from our candidates for employment, employees or former employees, may be used in one of the following ways:
(a) evaluate applications for employment;
(b) manage all aspects of an employee’s employment relationship, including, but not limited to, payroll, benefits, corporate travel, performance appraisal, disciplinary and grievance processes etc.;
(c) maintain sickness records and occupational health programs;
(d) investigate and respond to claims against SAMHI, its staff and its guests;
(e) administer termination of employment and provide and maintain references;
(f) maintain emergency contact and beneficiary details; and
(g) comply with applicable laws, including judicial or administrative orders regarding individual employees. We may retain information of former employees for as long as it is necessary and in all cases for no longer than permitted by our retention schedule and applicable law.
DISCLOSURE OF INFORMATION
JOINT CONTROLLER OF CUSTOMER DATA
COMMITMENT TO DATA PRIVACY & SECURITY
We are committed to protecting the confidentiality and security of the information that you provide to us. To do this, technical, physical and organizational security measures are put in place to protect against any unauthorized access, disclosure, damage or loss of your information. The collection, transmission and storage of information can never be guaranteed to be completely secure, however, we take steps to ensure that reasonable security safeguards are in place to protect your information. Only selected and authorised employees, business partners, vendors and other third party providers may have access to your information. SAMHI takes reasonable measures to ensure that our third party service providers employ industry standard security measures to ensure the security of information through legally binding terms and conditions.
LINKS TO OTHER SITES
RETAINING YOUR INFORMATION IN OUR SYSTEMS
WITHDRAWING CONSENT & RESTRICTION OF PROCESSING
Where we have obtained your consent to process your personal information for certain activities, you may request to withdraw consent to personal information processing or you may review, update, correct or delete your personal information collected through the website or other channels unless we consider that there is an alternative legal basis to justify our continued processing of your personal information. Subject to the aforesaid, you may request to withdraw consent as mentioned above or you may review, update, correct or delete your personal information by e-mailing us at firstname.lastname@example.org .
GRIEVANCE REDRESSAL MECHANISM
All complaints in relation to Your Personal Information shall be directed to the Grievance Officer at the following contact details:
Name: Sanjay Jain
Email address: Sanjay.Jain@samhi.co.in
SAMHI shall redress the complaints expeditiously and in compliance with applicable laws.